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Privacy Policy

Our privacy policy is outlined below. We want to be as transparent as possible – rest assured that we don’t do anything nefarious with your personal data – we only use it for it’s specified purpose, and then delete it. We don’t, and won’t, share it with any third parties.

We do also collect anonymous user interaction data to improve the service we can offer you – this is collected and stored by Google analytics, Facebook, and HotJar, and is subject to their privacy policies, which are linked to below.

What data do we store?

The Railway Inn only stores data that’s relevant to your order or inquiry with us. This can include:

  • Your full name.
  • Your e-mail address.
  • Your contact phone number.
  • Your home address
  • The IP address of the machine you placed the order with.

The external tracking companies entered above store anonymous aggregate data regarding general location, browser version, time on site and route through site, which we use to refine our service. None of this data is used or passed on for advertising purposes.

Why do we collect this data?

Your name – For shipping orders and contacting you if anything goes wrong.

Your e-mail address – To validate your identity online and to contact you if needed.

Your phone number – To contact you if needed, for example a problem with your order.

Your home address – To validate payment details and ship your order.Your IP address – For analytic purposes and for security reasons in case of any suspected fraud.

Do we share any data?

The Railway Inn will never sell your personal data. However, we do have to share certain aspects of it in order to deliver our service. These are:

  • When you complete the checkout form and are taken to our external payment partner (PaymentSense, Paypal), your information such as name, e-mail, address, and phone number are passed automatically to them in order for you to complete the transaction. This saves you having to enter the information twice.
  • If you opt to sign up to our mailing list, your name and e-mail address will be passed on to our mailing list service provider (Mailchimp).

In these situations, your data is subject to these external company’s privacy policies, which can be found here:

PayPal UK

We use the following traffic analytics services, and you can view their privacy policies here:
Google Analytics

Facebook Pixel

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address:

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (

How long do we hold your data for?

Our goal is to only hold your data for as long as we need it to complete orders, and be able and prepared for returns etc. We regularly go through and remove completed order information and customer data for the purpose of not holding your data any longer than we have to. It’s difficult to specify an exact time, as each order is different, but we aim to remove all old data within 12 months of the order.

What are my rights?

Under the General Data Protection Regulation (GDPR), you have a legal right to request a copy of all the personal data we may hold for you, and also to request that this information be deleted from our records.

If you would like to enact these rights, please send an e-mail to requesting this. It’s very important that you send this from the e-mail address you will have used to place your order, so that we can verify your identity.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.